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Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations: Inside One of the World's Most Admired Service Organizations
Author: Leonard L Berry  Kent D Seltman   ISBN: 0071590730   /   Hardcover Publisher: McGraw-Hill Professional   /   2008-06-01 List Price: £15.99
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On Great Service: A Framework for Action
Author: Leonard L Berry   ISBN: 0029185556   /   Hardcover Publisher: The Free Press   /   1995-06-01 List Price: £18.99
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Marketing Services: Competing Through Quality
Author: A Pasuraman  Leonard L Berry   ISBN: 0743267419   /   Paperback Publisher: Free Press   /   2004-04-16 List Price: £8.35
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Discovering the Soul of Service: Nine Drivers of Sustainable Business Success
Author: Leonard L Berry   ISBN: 0684845113   /   Hardcover Publisher: Free Press   /   1999-05-04 List Price: £18.99
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Selling in Banking: Today's Reality Tomorrow's Opportunity
Author: Leonard L Berry  Donna M Kantek   ISBN: 1556950039   /   Hardcover Publisher: Bank Marketing Association   /   1989-04
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Ten lessons for improving service quality: Commentary (Report / Marketing Science Institute)
Author: Leonard L Berry   ISBN: B0006P2D9A   /   Unknown Binding Publisher: Marketing Science Institute   /   1993
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Marketing and the Social Environment: A Readings Text
Author: Leonard L Berry  J S Hensel   ISBN: 0884050688   /   Paperback   /   1974-06-30 List Price: £5.65
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Marketing for bankers
Author: Leonard L Berry   ISBN: B0006CQJSO   /   Unknown Binding Publisher: American Institute of Banking   /   1975
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Marketing and the Social Environment: A Readings Text
Author: Leonard L Berry  J S Hensel   ISBN: 0442800681   /   Paperback Publisher: Van Nost. Reinhold   /   1977-06 List Price: £6.80
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Marketing for Bankers
Author: Mary Ann Pezzullo  Leonard L Berry   ISBN: B001AI88JG   /   Unknown Binding Publisher: American Institute of Banking, American Bankers Association   /   1982
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