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How to Kick Your Customer Service Up a Notch: 101 Insider Tips
Author: Rosanne D'Ausilio   ISBN: 0977236013   /   Paperback Publisher: Champion for the Human Press   /   2007-08 List Price: £30.62
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How to Kiss and Keep Your Customers: And Kick the Competition
Author: Doug Malouf   ISBN: 1865089575   /   Paperback Publisher: Allen & Unwin   /   2003-06-12 List Price: £10.99
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