Excellent treatment of how to cope with unexpected change.
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This is the second edition of this very insightful book.Every organisation has to cope with the unexpected, anticipating and responding/adapting quickly.The authors provide guidance and on how to build your capabilities in performing effectively in whatever setting you are in.
One of the case studies covers the failures at the Bristol Royal Infirmary, which makes for interesting reading given the current problems in the NHS in Kent (Oct 2007).
In my experience as an Interim Manager I have frequently seen examples of how management has been blindsided/missed what has been developing in terms of potential crisis situations.This book is unusual in tackling this area in a very straightforward way.
Stan Felstead.
Interchange Resources.
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