Perhaps the potential employer will phone you once she or he has received your CV. "Put a smile on your face. It improves the timbre of your voice," advises Martin Yate who also suggests you avoid yes/no answers on the phone because they say nothing about your ability. In a face-to-face interview, he tells you, listen to the question. Don't answer one which hasn't been asked. You shouldn't provide superfluous information either and never attempt to do an interview without first doing your homework. You need to know everything you can find out about the company and the job you're being interviewed for. And remember that as well as showing that you can do the job you have to convince the employer that you will fit in, make a contribution and be manageable.

What do you say if asked "When do you expect a promotion?" or "What is your greatest strength?" Or even "What was the last book you read?" Yate provides sensible suggestions. It's all practical, down-to-earth advice and it's not surprising that Great Answers to Tough Interview Questions has sold more than 4 million copies during its 15 year life. If you're preparing for an interview and you're serious, studying this book would be a useful part of the preparation. --Susan Elkin