Too Basic & Too Short
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I would agree with previous reviewers that this is a usefull tool for the beginer, but the beginer I have in mind has never come accross process mapping before. Ever! If you have ever seen a flowchart / organisation chart or process map before, then you're nearly past what this book has to offer. In my opinion the author is shamelessly ripping off the efforts of those thought leaders whom have dedicated themselves to the subject.
Add to that there is the lack of content, approx 60 pages of content (most of which are example charts) in an A5 format of approx 10 point text, and you can see how little there is in here for your £14.00.
All told, not impressed!
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Simple, efficient, effective, right on target!
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This book is rather for beginners in process mapping. It is clear extremely well focused, and effective. I got the information I needed in less than two hours of pleasant lecture. No dumb explanations about obvious real life examples covering more than 60% of the book! Book starts with a crisp and nice presentation of Relationship Map, Cross-functional Process Map and Flowchart. After that Flowcharting, Process Mapping, Relationship Maps, Cross-Functional Process Maps are explained and followed by an easy to understand example. The book ends with Analyzing a Process chapter that I found good to start analyzing and improving my own processes. The book is useful for managers, consultants and students as a start in process mapping and or process improvement projects. I'll keep it as useful reference for my work.
Highly appreciate your work Robert, thank you!
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Mapping the process
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Robert Damelio provides an easy to use guide for the many different process mapping concepts. At 62 pages the book is an easy read and the examples and charts make the implementation of the ideas fairly simple for any business.
A useful tool and a very good study aid for the Rushmore MBA course 2133
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Very simple and practical
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Very straightforward.
Useful at all levels: a must for the beginners and a very handy quick guide for anyone working with process study/improvement in any organization.
It is worth every cent.
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Easy but too short
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The book is very good, when explaining the basics of process mapping but very short. It took me literally less than 45 mins to read the whole book.
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United Kingdom | 
Canada