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This is a superb summary and introduction to the key logistics issues. Customer service, the benchmarking of supply chains, logistics costs and performance, the strategic issues and the Japanese techniques are all covered. Great for plucking quotes, such as 'uncertainty is the mother of inventory'. Lots of diagrams and case studies. As a practising supply chain professional, I thoroughly recommend this book. As Professor of Marketing and Logistics at Cranfield, Martin Christopher is one of the leading lights in logistics
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