Over time, the book has proven to be one of those course books that have turned into frequently used reference books in real-life situations. Not many of my course books have managed to pass this usability litmus test.
As part of my final year project I spoke to an 'Actual' Operations Manager and him and I completely understood one another. I spoke to him about things that I had come across in this book and he had not heard about. It was very useful and it got me very high marks in the module I was doing. It covers all relevant subject areas to give to great ideas, and the case studies are excellent example of operations in work. I have no hesitation in recommending this book!